Click here to view to a brief slide show of last year's conference

Heather Wright's Top Business Tips (Elevation '06)

1) Align your people behind the vision of the organisation, achieve 'buy-in'
2) Constantly focus them on the end goal rather than on the steps to get there
3) Emphasise the behaviours you require that will be the 'signature' of your company
4) Be aware of infectious mindsets and make sure your leadership team have one that you want everyone to catch
5) Anchor all change thoroughly and don't declare victory too early


Mike Finnigan's Top Business Tips (Elevation '06)

1) Recruit really good people who need the minimum of supervision
2) Make sure your customer care policies empower your people to resolve issues on the spot
3) Train them all properly
4) Treat your people as you would a customer, and they will do the same
5) Throw away your Customer Care Manual and replace it with something you can fit on one page of A4